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Written in plain English on purpose. These terms say what we promise you, what we need from you, and what happens if something goes wrong. If any of it is unclear, ask us before you sign anything.

01Who these terms are between

These terms are between you (the "client") and Openline, operated by Openline in YOUR STATE ("we", "us"). They apply from the moment you accept a quote or ask us to start work.

02The free preview

We build a working preview of your website before you owe us anything. This is genuinely free and comes with no obligation.

• You will never be invoiced for a preview you didn't approve.
• If you don't want it, tell us and that's the end of it. No follow-up, no fee.
• Until you approve it and pay the first instalment, we own the preview and everything in it. You may not use, copy, publish, or hand it to another developer.
• We may take the preview offline at any time before you accept it.

03Prices and payment

Our prices are published on our website and we quote them in writing before starting. The quoted price is fixed for the work described. It does not change unless you ask for something outside that scope and we agree a new price in writing first.

Payment is split in two: 50% when you approve the preview, and 50% when the site goes live. Invoices are due within 14 days.

• If an invoice is more than 14 days late, we may pause work until it's paid.
• If it's more than 30 days late, we may take the site offline until it's paid.
• Late invoices may carry interest of 1.5% per month on the outstanding balance.
• Prices are in US dollars and exclude any tax that may apply.

04Timelines and our launch guarantee

We give you a launch date in writing before we start. We take that date seriously.

If we miss the agreed launch date for a reason that is ours, your final payment is reduced by 20%.

That guarantee doesn't apply where the delay is caused by something outside our control — most commonly, waiting on content from you. If we're waiting on your photos, prices, or approvals, the clock pauses until we have them.

05What we need from you

To build your site we need your opening hours, your services or menu with prices, photographs, and the contact details you want customers using. The project can't move without them.

When you send us content, you confirm that:

• You own it or have permission to use it. This matters most with photographs — if you pulled an image off Google, you probably don't have the right to use it, and we can't put it on your site.
• It's accurate, and it's legal to publish.
• You'll tell us when it changes, so what's on the site stays true.

If a project stalls for more than 60 days waiting on you, we may close it and invoice for the work completed so far.

06Revisions and scope

Every build includes one round of revisions after you see the preview — corrections, wording changes, swapping photos, adjusting layout.

Further rounds, or changes that expand what we agreed to build (extra pages, new features, a redesign after approval), are quoted separately and start only once you approve the extra cost in writing.

07Who owns what

You keep everything you gave us — your text, photos, logo, and business information. We never claim ownership of your content.

Once you've paid in full, the finished website is yours. The files, the design, the code we wrote for you. You can host it anywhere, hand it to another developer, or change it however you like. On request we'll send you the files, and we'll help you move rather than making it difficult.

Two carve-outs, both normal: we keep ownership of our own underlying tools and templates that we reuse across projects, and any third-party components stay under their own licences.

08Showing your site in our portfolio

Unless you tell us otherwise in writing, we may show your finished website and name it as our work in our portfolio, on our own site, and in conversations with prospective clients. If you'd rather we didn't, just say so — before, during, or after the project — and we'll remove it.

09Care plans

The Care plan is optional and month to month. It covers hosting, domain renewal, security updates, backups, and small content edits — hours, prices, photos, a holiday closure, a special you're running.

• No contract. Cancel any time, effective at the end of the current billing month. We don't pro-rate part months.
• "Unlimited small edits" means edits that take us under about 30 minutes. Larger work is quoted separately. We'll always tell you before anything is billable.
• If you cancel, we'll hand over your files and help you move hosting.
• If a Care payment is more than 30 days late, we may suspend the plan.

10Domains and hosting

Your domain is registered in your name, with your business as the owner. Not ours. You keep control of it whatever happens between us.

Hosting and domain registration are provided by third parties, and their terms apply to those services. We're not responsible for outages, price changes, or policy changes at those providers, though we'll help you deal with them.

11What we don't promise

We're straight with you about this rather than burying it.

• We can't promise specific results. Not a number of calls, not a revenue figure, not a Google ranking. We build the site properly and set up your Google Business Profile; what happens next depends on your business, your market, and things nobody controls.
• We don't control Google. Search rankings change on their terms, not ours.
• Nothing online is available 100% of the time. Hosting has outages. We'll get you back up as fast as we can.
• The site is provided "as is" beyond the specific promises written here.

12Limits on liability

To the fullest extent the law allows, our total liability to you for anything arising out of this agreement is limited to the amount you actually paid us in the 12 months before the claim.

We're not liable for indirect or consequential losses — lost profits, lost business, lost data, or loss of goodwill — even if we were told they were possible.

Nothing here limits liability that cannot legally be limited, including for fraud or personal injury caused by negligence.

13Ending the agreement

Either of us can end a project by telling the other in writing.

• If you end it before approving the preview, nothing is owed either way.
• If you end it after approving the preview, the first 50% is non-refundable because the work is done.
• If we end it for a reason that's ours, we'll refund anything you've paid for work not yet delivered.
• We may end it immediately if you ask us to publish something illegal, or behave abusively toward us.

14Disagreements

If something goes wrong, email us first. Almost everything gets sorted that way, and we'd rather fix it than argue about it.

These terms are governed by the laws of the State of YOUR STATE, and any dispute will be handled in the courts of that state.

15Changes to these terms

We may update these terms for future work. The version that applies to your project is the one in force on the day you accepted your quote. Changes are never applied backwards to work already agreed.

If part of these terms turns out to be unenforceable, the rest still stands.

16Contact

Questions about any of this? Email hello@openlinecorp.com.

Openline
YOUR MAILING ADDRESS
United States